Warwick Castle Disabled Access Review

Iona stood in front of the wawrick castle smiling the other half of the image is a yellow background with text that reads wawrick castle disabled access review with the theme park trips symbol and a cartoon of Iona riding a rollercoaster
Join me on my first ever visit to Warwick Castle a surprisingly accessible day out with so many hands on activities to do not forgetting all the wonderful shows. So come on get your sword and shield and lets explore Warwick Castle.

Table of Contents

Facilities and Services Available for Disabled Guests

Here is a quick overview of the facilities and services available for disabled guests at Warwick Castle, so that you can decide if this attraction is able to meet your access requirements. Please note: some of the services are listed below and a full explanation is available later on in the blog post. In order to quickly navigate through the post you can use the table of contents.

  • Mobility Scooter: A very limited number of Mobility Scooters are available to hire from Warwick Castle. Mobility Scooters can be pre-booked by emailing customer.information@warwick-castle.com. Upon hiring a mobility scooter you will need to do a short orientation with a member of staff to ensure you know how to use the mobility scooter.
  • Wheelchair Hire: Warwick Castle have a small number of wheelchairs available to hire on a first come, first served basis. Simply let a member of staff know when you arrive that you would like to hire a wheelchair.
  • Essential Companion Tickets: Essential companion tickets formerly known as carer tickets are available with the correct proof of disability. Full information can be found in the ‘booking tickets’ section of this blog post.
  • Queue Assist Scheme: Warwick Castle offer queue assist to disabled guests who are unable to queue due to a disability. Warwick Castle refer to this service as ‘fast track queueing’. Full information can be found in the ‘arrivals’ section of this blog post.
  • Changing Places: There is a full adult changing place located in the Peacock Garden. Full information about the changing place can be found by clicking here changing places website.
  • Assistance Dogs: Assistance dogs are welcome in all areas of Warwick Castle other than the Dungeons, Towers and Ramparts 
  • Touch Tours: Warwick Castle offers free touch tours in the Great Hall and State Rooms exhibits. Touch tours must be pre-booked before your visit by emailing accessibility@warwick-castle.com
  • Braille Information: Braille information for the Grand Hall is available and can be accessed by speaking to the castle history team located inside the Grand Hall.
  • Hearing Loops and audio transcriptions: Warwick Castle has hearing loops available in all food places and shops as well as the ticket office. An audio transcription is available for the Royal Weekend Party attraction that you can get when entering the attraction.
  • BSL interpreter Convo: Warwick Castle are partners with Convo, an online video BSL interpreting service. Convo will connect you with a qualified BSL interpreter to interpret what the staff are saying. Convo uses an app. Full information on how to use sign live at Warwick Castle can be found by clicking here Merlin partnership with Convo.
  • Welfare/sensory room: The quiet space at Warwick Castle is located in the Main Castle courtyard. Warwick Castle refer to their quiet room as a welfare room. Full information can be found in the ‘quiet room’ section of this blog post.
  • Quiet hours: Many of the attractions at Warwick Castle have quiet hours designed to make the attraction calmer and enjoyable for guests with additional sensory needs. Full information about quiet hours can be found in the ‘arrivals’ section of this blog post.
  • Social Story: Warwick Castle have created their own social story that can be found by clicking here Warwick Castle social story.
  • Accessibility Guide: Warwick Castle have made a very detailed accessibility guide including information about the physical access and what to expect in each attraction with pictures. There is even the exact number of stairs. You can find the access guide by clicking here Warwick Castle Accessibility Guide.

Before your visit

Before visiting Warwick Castle there are a few steps you must take in order to ensure you have the correct access available to you so you can enjoy your day.

Booking Tickets

Warwick Castle offers the following tickets to be pre-booked: Adult tickets 16+ from £26, Children’s ticket 2 to 15 years £26, essential companions and under 2 years are free of charge. Warwick Castle also offer family tickets starting from £86 for a family of 4. Warwick Castle use a dynamic pricing system this means that pricing increases and decreases depending on the day. You book tickets by clicking here book Warwick Castle tickets.

Essential companion ticket

Essential companion tickets can be selected when purchasing the rest of your tickets by selecting carer as the ticket type as explained in the section above. Proof of disability is required to be shown on the day of your visit. If you require a second essential companion then after booking your tickets email  accessibility@warwick-castle.com. Warwick Castle accept the access card with the +1 or +2 symbol. A full list of accepted disability proof can be found by clicking here essential companion supporting documents.

Merlin annual pass

Warwick Castle is included on the Merlin annual pass! All passholders are required to pre-book. This can be done via the passholder portal more information on how to pre book can be found by clicking here Merlin Annual Pass passholder portal.

Planning My Visit

Warwick Castle is a brand new place for me so I just had a look on the website at the activities I wanted to do then put them in order of whereabouts they were on the park map and any specific timed activities like quiet hours and shows. You can find the park map by clicking here Warwick Castle map. I then put them into a visual plan using Widget symbols as this was a new place for me so needed to know what to expect. Below I have included images of my visual activity plan in case it’s any help.

Arrivals

In this section of the blog we detail what will happen when you arrive at Warwick Castle so you know what to expect and can get on the rides as quickly as possible.

blue badge parking

Warwick Castle has two car parks Stratford Road and Stables car park both with a couple of rows of blue badge parking. Parking in the Stratford Road car park costs £7.50 but is free for gold and platinum Merlin annual passes. The Stables car park was the one we parked in as it was closest to the entrance and cost £10. Parking charges still apply for blue badge holders.

entering Warwick Castle

Once through the archway there was a little courtyard area with male, female, accessible toilets and baby changing facilities. As well as a ticket sales and information desk where you can collect essential companion tickets and get any questions answered.

Getting into Warwick Castle was well organised. There were queue lines set up through the security area. During the security check there was a bag search and body scanner to go through as seen in the images below. We then entered a little green hut where we scanned our tickets and went through the turnstiles.

Fast track queueing

Warwick Castle does offer a queue assist scheme for people who are unable to queue due to a disability. The fast track queueing allows the disabled person and 1 carer to go straight into the attraction without queueing. In order to use the fast track queueing just speak to a member of staff at the entrance of the attraction if there is no staff member on the door to the attraction then you can find any member of staff that is around. We visited during the summer holidays in August which is classed as the busiest time of year and we did not experience any queues and walked straight into all attractions therefore, I don’t have any personal experience of using the fast track queueing at Warwick Castle.

Quiet hours

Many of the attractions at Warwick Castle have quiet hours designed to make the attraction calmer and enjoyable for guests with additional sensory needs. During a quiet hour the audio and music is turned down or off and other sensory effects like lights, smells and smoke effects are either turned down or off. There are also fewer people allowed in the attraction during quiet times. Listed below are the attractions that have quiet hours that run daily and what time:

  • Kingmaker exhibition: 2pm till 3pm
  • Grand Hall and State Rooms: 3pm till 4pm
  • The Royal Weekend Party: 3pm till 4pm

Our day at Warwick Castle

Now we’re in the park and have sorted all of our access out it’s time to enjoy the mazes and get exploring. In this section you will find a write-up of our day at Warwick Castle. Including all the accessibility information of course. So come and enjoy the day with us!

Zog and the quest for the golden star

Not far from the main entrance to Warwick Castle was the Zog trail so we grabbed a trail card and got going. Throughout the trail we went to different interactive displays each with a stamp to get for our trail card. The trail follows the classic story of Zog where you go into each class and complete a task for dragon school. For example, in year 2 you have to press the buttons to help the dragons learn how to roar. The trail was well signposted with sign posts leading you to each class and footprints on the floor. For year 5 there was a show on the lawns outside the courtyard where a knight comes and teaches you how to be a knight. Some people brought their own shields and swords or purchased them from the gift shop but the rest of us just pretended. At the end of the show we were all knighted and given a certificate as seen in the images below.

In terms of access, all of the points on the trail were step-free but some were on uneven ground like grass. Not all of the interactive elements were accessible to those with reduced mobility for example in year 3 you need to press down on the water pump. The trail is fully self-led so nice and easy to change it up to meet the needs of your group. The stamps were a pushdown machine that made an indent on the paper. This was at wheelchair height but did require upper body strength. Some of the interactive displays featured additional sensory effects like sound and water effects these were all guest activated. There was no requirement to join in with all of the show to get the certificate.

The Falconer’s Quest

The Falconer’s Quest is a very good bird of prey show that runs from the end of March to the start of November. It’s the UK’s largest bird of prey show and tells the journey of a man called Hobbi who is restoring the castle’s honour through the birds of prey. There are around 60 birds of prey featured in the show including: Bald Eagle, Eagle Owl, Barn Owl and Peregrine Falcon. I have included a video of the show so you know exactly what to expect.

In terms of access, The Falconer’s Quest is located on a grass hill. There is a few rows of benches with no back support to watch the show from but a lot of people had brought blankets and sat on the hill. Most wheelchairs could get on the grass hill, but there is a flat concrete area at the back where you can watch the show from. The birds fly in the sky and even over people’s heads, so you can still get a good view from further away. You are not allowed to have any food out during the show and as I mentioned the birds flew close to the audience there was music, sound effects, lighting and smoke effects during the show.

Horrible Histories maze

The Horrible Histories maze was a great option to keep older children involved as the maze is themed around the hit BBC show Horrible Histories. The Horrible Histories maze is located next to the Zog playground and is full of interactive challenges to complete throughout the maze and get your stamps. Just like the Zog trail you pick up a trail card as you enter the maze and explore the maze until you find the exit. The maze was quite challenging to get out but plenty to do in the maze as shown in the images below.

In terms of access, the maze is fully wheelchair accessible and all parts required to complete the maze can be completed by full-time wheelchair users. A number of the obstacle courses and play equipment was not accessible but there was wide paths to get past it. There was a Viking ship with a crawl tunnel that at first didn’t seem to have an access route but when got around the other side there was a ramp leading up to the ship. There was audio playing throughout the maze and it did get busy at times.

Wars of the roses live

The Wars Of The Roses Live is an engaging stunt show all about British history that runs from the end of July to the start of September twice a day. It was a true highlight of our visit. Wars Of The Roses Live has its own purpose built arena on River Island across the bridge from The Falconer’s Quest show area. The Wars Of The Roses Live show tells the story of the civil war between sides of a family the house of Lancaster who has the blue rose and the house of York who have the white rose. The arena is split into two sides the house of York and the house of Lancaster you pick what side you want to be on and cheer the team throughout the show. The show features a live jousting battle between the two sides with real horses the show had so much energy and effects it was amazing there was fire and smoke effects, lots of action from the actors and audience participation was very much encouraged. So much happened I can’t relay it all so I’ve put a video of the full show below so you know exactly what to expect.

In terms of access, The Wars Of The Roses Live is a standing arena meaning there are no seats but there is a little step in each area that you can sit on. There is a dedicated raised wheelchair area on each side of the arena that was undercover and had an unrestricted view as seen in the images below. When we arrived at the show a member of staff member came over to us and showed us to the wheelchair area as it was roped off. I would recommend arriving about 20 minutes before the show starts as you could fit about 3 standard wheelchairs on each side. The rest of the people with the wheelchair user were able to stand behind them and families were not split up. The show area can get quite crowded but, due to it being a standing area, there is room to move around and regulate. The show was loud with lots of sensory effects, so I highly recommend watching the video before the show to see if it’s suitable for your sensory needs.

The Courtyard

The following attractions and experiences are all located inside the courtyard. The courtyard has grass and gravel paths.

image of courtyard area with lots of grass and a large gravel path with the castle turrets in the background.

Great hall and State Rooms

The Great Hall and State Rooms are located inside the castle and open all year round. The rooms have been replicated to the Medieval era to the Victorian period with each of the rooms featuring wax figure display set ups as seen in the images below. There are lots of history pieces to see in the Great Hall and State Rooms as well like the arms and armour collection with some unique pieces from the 15th- and 16th-century.

In terms of access, There is a wheelchair lift located at the side of the building in front of The Kingsmaker as seen in the images below. The lift was operated by staff you could either go and get a staff member’s attention or ring the number on the lift signs as seen in the images below. My PA did go up the stairs next to the lift into the Grand Hall to alert a member of staff we would like to use the lift but they came quickly. Once we had finished looking around we let the staff member stood in the Grand Hall know who operated the lift back down. All of the rooms and displays in the Great hall & State Rooms are fully wheelchair accessible but there are some narrow areas. All of the display scenes were barriered off by a rope something to bear in mind if taking people who may not understand as there are things like beds and tables that someone who may not understand could duck under the rope and get to. There is braille information available and touch tours that need to be booked in advance. Full information can be found in the ‘facilities and services for disabled guests’ section of this blog post.

Princess Tower

The princess tower is an interactive storytelling experience that takes place in the castle tower during weekends and school holidays from February half term till September. In order to access the princess tower you need to go to the princess tower and get a time slot to return back. I would recommend going earlier on in the day but we went around lunchtime in the summer holidays and still managed to get a time slot. Unfortunately you are not allowed to take pictures during the experience but there is a paid green screen photo opportunity when you enter the castle It cost £13 from memory, annual pass discount was available and I did purchase one as seen in the images below. The experience takes you through two rooms the wishing tree and story room where a princess told us a story about the sorcerer’s curse that had turned princess Eve into stone. We had to help solve the magic riddle by finding things around the room. We made a tree with the wishing well and saved princess Eve. The experience exited into the Royal Weekend Party.

In terms of access, the princess tower is not wheelchair accessible with 12 steps with a handrail to get into the tower and then a 25 step spiral staircase to get up to the wishing tree room however, the princess can come out and do meet and greets for wheelchair users this can be arranged by speaking to one of the princesses at the Princess Tower entrance. As you may be aware I love princess so was determined to try and experience the princess tower despite the physical challenge. With a lot of support from my PA I was able to bum shuffle my way up the spiral staircase this was still very hard and not something I would do again as I did have a couple of wobbles so I do not recommend for people with limited mobility as we weren’t allowed to take photos I couldn’t get any of what the stairs are like but Warwick Castle have created an accessibility guide/social story with images and lots of useful information in like handrail placements and number of stairs that you can find by clicking here Warwick Castle Princess Tower accessibility guide. This experience did require the ability to sit and listen to the story there was also additional sensory effects like lights, music and sound effects as well as some fog effects.

The Royal Weekend Party

The Royal Weekend Party is a replica set-up of the house parties that used to be held at Warwick Castle with a guest list featuring Prince of Wales and Churchill. There were lots of lovely outfits to look at as well as some very impressive wax figure scenes as seen in the images below.

In terms of access, The Royal Weekend Party is on two floors some of it is with the Grand Hall and State Rooms with the majority being located upstairs. The staircase had 26 wide stairs and a banister but no full handrail again with a lot of support I did manage to get upstairs the staff very kindly let us go back the way we came so I didn’t have to go down the spiral staircase and could get out through the Grand Hall lift. There is a social story/access guide with pictures with lots of detailed information that you can find by clicking here Warwick Castle Royal Weekend Party accessibility guide. There was an accessible toilet available just before going to the second floor for disabled guests only. The Royal Weekend Party is a calm place to walk around with just some background music but there is a quiet hour that runs daily between 3pm and 4pm.

Café and shop

During our visit I brought a packed lunch and there was plenty of spots in the castle grounds for a picnic. There was lots of food options available with a variety of cafés and food trucks I have put an image of the menu below to give you an idea of options and pricing. I was pleasantly surprised at the amount of Warwick Castle branded merchandise on offer as seen in the images below there were knight and princess costumes for the kids as well as lots of generic Warwick Castle magnets, keyrings and mugs there was also a lot of merch for Julia Donaldson books especially Zog.

In terms of access, not all the shops and food places were accessible unfortunately as located under the castle. The majority of the external food trucks and shops were accessible but some did have a step up. The Stables and Courtyard shops are wheelchair accessible as well as the Conservatory Tea House that is located near the changing places toilet in the Peacock garden.

The Kingsmaker

The Kingsmaker is a walkthrough experience with lots of displays and wax figures all about preparing for the war of the roses. The Kingsmaker is open every day and uses audio, lighting and theming to make it engaging and immersive. The Kingsmaker is definitely worth a visit before going to the War Of The Roses Live.

In terms of access, The Kingsmaker is not wheelchair accessible as there is a few staircases throughout the attraction with no more than 6 clearly marked steps with handrails. Some of the floors were cobbles with dim lighting so I did find it difficult to navigate around. There is a quiet hour that runs daily between 2pm and 3pm where there are fewer sensory effects and music is turned down. Just like the Royal Weekend Party Warwick Castle have made an access/social story for the Kingsmaker featuring detailed information of each area with pictures that you can find by clicking here Warwick Castle Kingsmaker accessibility guide. I did visit during the quiet hour as I wasn’t sure how I’d manage with navigating around plus sensory effects causing overload so I don’t know what the experience is like in full operation so can’t provide any sensory guidance but I have put a video below of The Kingsmaker during full operation so you know exactly what to expect and can work out if the quiet hour would be best for your needs.

Welfare Space/Sensory Room

The Welfare Space/Sensory Room was located in the courtyard at the bottom of the time tower and is fully wheelchair accessible. A staff member is required to open the room for you. We couldn’t see any staff in the courtyard so just went to the Princess Tower and one of the actors out the front radioed a member of staff that arrived quickly to let us. The space did seem multi-use with a changing bench as well as sensory equipment like bean bags, light table and fidget toys as seen in the images below. There was also spare clothes, microwave and kettle suggesting that the space could also be used for families with small children.

The space provided me with a nice quiet space to regulate away from the crowds but I don’t think the space would have met my needs if I was already in meltdown or even just quite dysregulated due to the amount of hard walls and things like the microwave that are not safe to touch but the beanbag corner did create a little safe corner.

Final Thoughts

In conclusion, Warwick Castle is far more accessible and family friendly than I expected. There are plenty of hands-on, engaging activities to keep everyone entertained. My favourite was definitely the trails. The shows were of a very high standard. It was so lovely to see lots of entertainment at a Merlin attraction. We visited during the summer holidays and even then Warwick Castle didn’t feel too crowded as there are plenty of outdoor spaces and so much to do the crowds disperse. Warwick Castle is an amazing example of how historical buildings and attractions can be made accessible despite the barriers of old buildings.

I put Warwick Castle off for a long time as I didn’t think I would be able to access much as I have limited mobility don’t get me wrong I wasn’t able to go up the castle towers but there was more than enough to fill a full day for full time wheelchair users without feeling like you’re missing out. Well, that’s all from me today thanks for exploring Warwick Castle with me. I will definitely be back since we didn’t get around to everything in this visit. See you on my next adventure bye for now.

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Disclaimer​

The information provided on this blog about theme park accessibility is based on my experiences and the details available from the attractions’ official websites at the time of my visit. Please note that facilities and services for disabled guests may change, and the information may not always be up-to-date. I strongly recommend checking the accessibility section on the respective attractions’ websites for the most current information. The comments and opinions expressed in this blog are solely my own and are not affiliated with, endorsed by, or representative of any other organisation.