Facilities and Services Available for Disabled Guests
Here is a quick overview of the facilities and services available for disabled guests at Twycross Zoo, so that you can decide if this attraction is able to meet your access requirements. Please note: some of the services are listed below and a full explanation is available later on in the blog post. In order to quickly navigate through the post you can use the table of contents.
- Mobility Scooter Hire: Twycross Zoo has a number of mobility scooters available to hire for £20. Mobility scooters can be pre booked online and collected from guest services. You can pre book a mobility scooter by clicking here mobility scooter hire Twycross Zoo.
- Wheelchair Hire: Twycross Zoo has a number of adult wheelchairs available to hire for £10. Wheelchairs can be pre booked online and collected from guest services. You can pre book a wheelchair by clicking here Twycross Zoo Wheelchair hire.
- Wagon, Single and Double Pushchair Hire: Twycross Zoo has single and double pushchairs available to hire as well as wagons that can seat 2 children. All of the above options can be pre booked in advance and collected from guest services. Single pushchairs cost £10 to hire and can be pre booked by clicking here single pushchair hire Twycross Zoo. Double pushchairs cost £15 to hire and can be pre booked by clicking here double pushchair hire Twycross Zoo. Wagons cost £12 to hire and can be pre booked by clicking here wagon hire Twycross Zoo.
- Essential Companion Tickets: Essential companion tickets formerly known as carer tickets are available to paying guests with the access card or a free Twycross Zoo digital access pass that has the +1 or +2 symbol. Full information can be found in the ‘before your visit’ section of this blog post.
- Changing Places: Twycross Zoo has a full changing places toilet with ceiling track hoist and adult changing bed. It does state on the zoo’s website that the hoist is out of order until 12 April. For full details about the changing places click here Twycross Zoo changing places.
- Assistance Dogs: Twycross Zoo welcomes assistance dogs however, due to the nature of the attraction having lots of animals there are some restrictions. If visiting with an assistance dog you must contact guest services before your visit and check in at guest services on the day of your visit. You can contact guest services by emailing information@twycrosszoo.org.
Before your visit
Before visiting Twycross Zoo there are a few steps you must take in order to ensure you have the correct access available to you so you can enjoy your day.
Booking Tickets
All Twycross Zoo admission tickets work as an annual pass meaning you pay once and can visit for the next 12 months free of charge you just need to pre book. Twycross Zoo tickets can be purchased by clicking here Twycross Zoo book admission tickets. Twycross Zoo offers the following tickets types: Adult tickets from £26.95, Children’s tickets 3+ from £19.75. Essential companions and 2 years and under are free of charge. You can book a return visit by clicking here Twycross Zoo book return visit.
Essential companion ticket
Essential companion tickets can be selected when purchasing the rest of your tickets by selecting the essential companion ticket type. You will need to unlock your essential companion ticket to add it to your basket. It’s super simple to unlock your essential companion ticket just click the unlock button enter your name and Access card ID number on the front of your access card or your digital access pass ID number that can be found on your acceptance email.

Arrivals
In this section of the blog we detail what will happen when you arrive at Twycross Zoo so you know what to expect and can get on the rides as quickly as possible.
blue badge parking
Twycross Zoo has a large number of hard standing blue badge parking located at the front of the car park. Car parking costs £3.50 and there is no discount available for blue badge holders.



entering the park
The entrance was a short walk from the car park with plenty of staff guiding people on where to go as during our visit what looked to be the main entrance area was closed so everyone was directed round the side to the entrance area. When approaching the entrance area there were male, female and a changing places toilet. The entrance area had plenty of self serve kiosks where you could pay for the car parking as well as lots of clear signage about different animal talks and meet and greets throughout the day. There was a number of entry booths where staff were scanning tickets with a designated queue and entrance for disabled visitors that was clearly signposted. It was very busy when we arrived which was surprising for a random weekend in January but thankfully due to the disabled access queue we got straight in.
Guest Services was located just past the entry booths in a green building as seen in the images below. Guest services is where you collect any mobility aids you are hiring for the day. They also had paper maps available in guest services.








Our Day At The Zoo
Now we’re in the park and have sorted all of our access out it’s time to enjoy the park and see some animals. In this section you will find a write up of our day at Twycross Zoo including all the accessibility information of course. So come and enjoy the day with us!
Lemurs, Birds Meerkats and Monkeys
The first few enclosures we came across after entering the zoo was the Lemurs, Birds Meerkats and Monkeys enclosures. I can’t lie we didn’t see many animals in these enclosures however, it was January so I’m guessing the animals were nice and warm inside. At Twycross Zoo the animals enclosures are massive that was very nice to see. The only animal we saw in these enclosures at the start of the zoo was the birds and Meerkats we saw lots of Monkeys later on in the Gibbon Forest.
There was plenty of picnic benches through the zoo we arrived around lunch time and had brought a picnic so stopped for lunch at the picnic area near the birds where they had many picnic benches adapted for wheelchair users.








The Gruffalo Discovery Land
I was very excited to go to the Gruffalo Discovery Land so we followed the sign posts in the zoo to Gruffalo Land. This was a little confusing as we entered through the exit. It turns out the entrance is before the zoo entry booths but as we visited during the Lanterns of the wild event the signage to The Gruffalo Discovery Land had been covered. The Snow Leopards were also located next to the entrance to the Gruffalo area. Don’t forget to collect your Gruffalo rangers trail sheet when entering Gruffalo Discovery Land.
In terms of access, The Gruffalo Discovery Land is fully level and easy to navigate for wheelchair users. Some parts of the trail include some low level music as well as sound effects. Each of the characters have an interactive section where you press a button and tells part of the story. A few parts of the trail are indoors areas that are dark and play parts of the Gruffalo movie.












The Gruffalo Discovery Land starts with a trip through the deep dark woods that was a tropical butterfly house. Inside it is very warm this was a very warm green house style room. The Deep Dark Woods Butterfly Paradise had lots of butterflies flying around and lots of information about butterflies. The Deep Dark woods had lots of different plants and real peacocks walking around.
In terms of access, The Deep Dark Woods Butterfly Paradise has full level and wheelchair access as well as seating dotted around. Sensory wise in order to enter the Butterfly house you need to walk through a flapped entrance. There is no sound effects in the deep dark woods but there is real butterflies and peacocks in there that can make unexpected noises. The birds and butterflies may also fly over your head or land on you.









Once coming out the deep dark woods butterfly paradise we joined the mouse on his way to tea with the Gruffalo. The trail follows the story so of course we first saw the Fox in his underground house. We listened to the Fox part of the story through the animatronic on the trail that starts playing when you press the green button as you can see in the images below. As we continued through the trail there was some activities to do where you can learn all about Foxes and of course collect the fox stamp for the trail sheet. The trail lead us inside where there was a screen that I believe was meant to play part of the Gruffalo movie however it wasn’t working during our visit. The indoor area also had an interactive pad with lots of woodland and animal themed games on as well as a big puzzle maze on the wall.
In terms of access, In the Fox area you could crawl through the Fox underground house that was not wheelchair accessible however, this is just next to the main path. All other areas were fully wheelchair accessible including the indoor area. The indoor area is a little dark as it’s set in a cave and people playing the maze game can make the area quite noisy.









The trail lead us through a bird walkway where there was bird enclosures all around us as you can see in the images below. There was a few different types of birds that were meant to be there but we didn’t see many.
In terms of access, The bird part of the trail is fully wheelchair accessible. There is no additional sensory effects in this part of the trail however, the birds may make sounds.


After going through the bird area the mouse met the Owl in his tree top house. We listened to the Owls part of the story through the animatronic on the trail that starts playing when you press the green button as you can see in the images below. As we continued through the trail there was some activities to do where you can learn all about Owls and of course collect the Owl stamp for the trail sheet. There was an enclosure with lots of different types of Owls so we even saw a real Owl. The trail lead us inside where there was a screen that played the Owls part of the Gruffalo movie. The indoor area also had an interactive pad with lots of woodland and animal themed games on.
In terms of access, The Owl area of the trail is fully wheelchair accessible. sensory wise in the indoor area there was some music playing as well as the movie playing quite loud.









When we came out of the Owl part of the trail we were in a middle area with a children’s playground, café, shop and goat walkway as well as toilets. This is great if you got little ones who want a run around or you need a coffee before continuing. Sadly during our visit the goat walkway was closed which I do believe meant we missed part of the snake area of the trail. The goat walkthrough is a fenced off area where you walk and see the goats.
In terms of access, there was no accessible equipment in the playground. The shop, café and goat walkthrough were fully wheelchair accessible and there was an accessible toilet. This middle area was quite busy so could be quite overwhelming however, it was easy to continue around the trail and skip this area. The Goat Walkthrough was closed during my visit so I can’t comment on the access but I did manage to get some pictures of the area and restrictions as seen in the images below.



Even with the Goat walkthrough being closed we managed to follow the path to meet the Snake in his logpile house. We listened to the Snakes part of the story through the animatronic on the trail that starts playing when you press the green button as you can see in the images below. As we continued through the trail there was some activities to do where you can learn all about Snakes and of course collect the snake stamp for the trail sheet. There was no indoor area we could find for the Snake however, it looks like during my visit some of the Gruffalo area was closed off due to the light trail.
In terms of access, the Snake area of the trail was all fully wheelchair accessible. The only thing to note sensory wise is when listening to the story the animatronic snake comes out of the logpile house.





After we met all the characters of course we had to see the Gruffalo! we found the Gruffalo by going through an indoor walkway area there was no movie or activities just music and then around the corner was the Gruffalo.
In terms of access, The Gruffalo part was fully wheelchair accessible. The indoor area was dark with some loud music and sound effects.



After we had found the Gruffalo the trail was finished just before exiting back into the zoo there was the Gruffalo Glade that is a stage area where you can meet the Gruffalo and I think there is sometimes shows. During our visit Gruffalo Glade was closed. They had moved the Gruffalo meet and greet opposite the box office located in the big indoor area before you enter the zoo. It was clearly signposted my signs at the meeting point, entrance and Gruffalo Glade.
In terms of access, the Gruffalo Glade was barred off but I did manage to look there was a stage and some bench seating with no backs. The Gruffalo Glade was on a slight hill but still level access for wheelchairs and there seemed to be spaces for wheelchair users to watch the show.



Gibbon Forest
The Gibbon Forest had both outdoor and indoor areas where you can see lots of Monkeys. The indoor area had lots of theming and windows so you can see the monkeys chilling inside their enclosure perfect for a winter visit to Twycross. We even saw the Monkeys playing and swinging around on the bars. The Monkeys outdoor enclosure area was huge but we didn’t see any Monkeys outside
In, terms of access, the Gibbon Forest was fully wheelchair accessible with ramps and level flooring throughout the full area. You are asked to be quiet when going in the Monkey indoor area so may not be suitable for very vocal people.








capybara and tiger enclosures
After seeing the Monkeys we headed to the tiger enclosures. We didn’t manage to see any tigers in their outdoor enclosure however, there was a viewing window into the Tigers indoor enclosure where we saw a tiger sat in the doorway chilling.
In terms of access, there was no additional sensory effects around the tiger area. The area around the Tiger enclosures were fully wheelchair accessible the viewing windows were wall length meaning wheelchair users could get a clear view of the tigers.



It was very cool to see the capybaras as I haven’t seen any in real life before. The capybaras had a large outdoor area where they were all playing as seen in the images below. The capybaras enclosure also had an indoor area that you could see in through a viewing window.
In terms of access, It was fully wheelchair accessible around the capybara enclosure. The outside area of their enclosure had a fence that could be hard for wheelchair users to see over but the indoor area had a big floor to ceiling viewing window. There was no additional sensory effects in the capybaras area.


Gorillas and Chimpanzees
The Gorillas had an outdoor enclosure as well as an indoor viewing area of the Gorillas indoor enclosure. It was very busy in the Gorillas indoor area and similar to the Tigers there was one just chilling in the doorway.
In terms of access, the Gorilla enclosure was fully wheelchair accessible indoor and outdoor. The indoor area had wide doors to get in and 2 separate doorways making it easy to get in and out. There was no additional sensory effects but it did smell funny in the inside area.




The Chimpanzees had a fully themed indoor walkthrough area called Chimpanzee Eden. This area had lots of different views of the Chimpanzees enclosure. There was even little tunnels children could crawl through and get a unique view of the Chimpanzees.
In terms of access, the Chimpanzee Eden is fully wheelchair accessible and on level ground. The walkthrough was one way so easy to navigate for wheelchair users. Chimpanzee Eden had different lighting levels throughout.




giraffes rhinos and zebras
Chimpanzee Eden lead us out near the giraffe area so we followed the signs inside the giraffe viewing area that was fully inside. We got a really good view of a few of the giraffes even from far back as it was busy in the giraffe viewing area.
In terms of access, The giraffe area was fully level and wheelchair accessible. It was very busy inside the giraffe area as you can see in the images below that was quite overwhelming. I did not manage to find another place outdoors to view the giraffes. It did smell funny in the giraffe viewing area.





We followed the signs round to the Rhinos area that was a massive outdoor enclosure. We saw a couple of Rhinos walking around from a distance.
In terms of access, it was a long walk to the Rhinos the paths and areas around the Rhinos enclosure were fully wheelchair accessible. The Rhino enclosure had a fence that could be hard for wheelchair users to see over. There was no additional sensory effects in the Rhino area.



We got a really good view of the Zebras as you can see in the images below. The Zebras had a very large fully outdoors enclosure. with paths all around so you could get a good view.
In terms of access, the area around the Zebras enclosure was fully wheelchair accessible but the Zebra enclosure had a fence that could be hard for wheelchair users to see over. There was no additional sensory effects in the Zebra area.


Penguins and vicuna
The Penguins were very exciting as they were so close to the glass. The Penguins enclosure was all outside with a big water area for the Penguins to play in. As you can see from the images all the Penguins were huddled up at the edge of the land.
In terms of access, the Penguin area was wheelchair accessible however, it is on a hill making it very hard for wheelchair users to stop and see the Penguins. The wall for the enclosure was however, low at points due to the hill making it easy to see the Penguins. There was no additional sensory effects in the Penguin area.

We got some great interaction with the Vicuna they had a large outdoor enclosure where the Vicunas were running and playing together as seen in the images below.
In terms of access, the area around the vicuna enclosure was fully wheelchair accessible but the Vicuna enclosure had a fence that could be hard for wheelchair users to see over. There was no additional sensory effects in the Vicuna area. This part of the park was a lot quieter so a good spot if you need a quiet break.



Aldabra Tortoise feed and talk
We managed to catch the last talk and feed of the day that was the Aldabra Tortoise feed and talk. All the talks and feeds were displayed at the zoo entrance to the park and took place next to the animal’s enclosure. The Aldabra Tortoise had their own indoor area where I saw a couple of Aldabra Tortoise. The talk was a member of the zoo staff teaching us all about the Aldabra Tortoise and telling us some fun facts the talk was around 5 to 10 minutes long with the feed after. It was hard to hear the staff member talking as there was lots of people in the room talking over them. The feed was very good as we got to watch the staff go into the enclosure and feed the Aldabra Tortoise meaning we got some good close up views.
In terms of access, the Aldabra Tortoise enclosure was fully wheelchair accessible but the enclosure had a wall that could be hard for wheelchair users to see over. There was no additional sensory effects in the Aldabra Tortoise specifically however, during the talks the staff use a microphone. It got very busy in the Aldabra Tortoise enclosure when it was time for the talk and feed.



The gift shop
Of course I had to have a look in the gift shop that was located in the Himalaya Centre along with a café, restaurant and soft play that is an additional charge. The gift shop had a great selection of Twycross Zoo specific merchandise and quite reasonable prices as well as the usual animal cuddly toys.
In terms of access, the gift shop was fully wheelchair accessible. Due to the soft play area it was very noisy in the shop. It was very busy at the end of day meaning you had to queue to buy any items.



Final Thoughts
In conclusion, I think Twycross Zoo is definitely worth a visit especially with the annual pass admission ticket entry its really good value. The zoo was very good for mobility aid users with plenty of seating. Despite visiting in January the zoo was still quite busy so I can imagine it gets very crowded in the summer it would be nice to see some SEND/quiet days added on some weekends and quiet room in case of sensory overload as there is a lot of smells and unexpected noises from the animals. I was very impressed with the Gruffalo trail it was very good and interactive for all ages I had a wonderful day. We visited the Lanterns Of The Wild event in the evening you can find the blog post from the Lanterns Of The Wild by clicking here Lanterns Of The Wild Twycross Zoo disabled access review. Well that’s all for today thank you for coming to the zoo with me see you on my next adventure, Bye for now.