Facilities and Services Available for Disabled Guests
Here is a quick overview of the facilities and services available for disabled guests at Paultons Park so that you can decide if this attraction is able to meet your access requirements.
Please note: some of the services are listed below and a full explanation is available later on in the blog post.
To help navigate through the post quickly you can use the table of contents at the top of the page.
- Mobility scooter hire: Paultons Park offers a limited number of mobility scooters for hire. You must pre book a mobility scooter via the Paultons Park website before your visit. Pre-book a mobility scooter link
- Wheelchair hire: Paultons Park offers a limited number of self propelling wheelchairs available to hire free of charge from First Aid. Due to limited numbers, Paultons Park recommends pre booking a wheelchair via email: enquiries@paultons.co.uk or phone: 023 8081 4442
- Ear defender hire: Ear defenders can be hired on a first come first served basis from the first aid centre for a £10 refundable deposit.
- Changing place: Paultons Park has a Changing Places toilet located just after the entrance to the theme park. Full details of the changing place via the changing places website. Paultons Park changing places link
- Assistance dogs: Fully trained and experienced assistance dogs are welcome at Paultons Park. Paultons Park offers a designated grass fouling area located behind the Pavilion in John and Anne’s Garden. For more information on visiting Paultons Park with an assistance dog please search ‘assistance dogs’ on Paultons website. Assistance dogs at Paultons Park link
- Essential Companion tickets: Paultons Park offers Essential Companion tickets formerly known as carer tickets with correct disability proof. An Essential Companion ticket provides 50% off the carer’s ticket. Guests who require a paid professional carer are able to get a free Essential Companion ticket. Full information can be found in the ‘before your visit’ section of this blog post.
- Queue assist: For guests who are unable to queue in a conventional queue line due to a disability, Paultons Park offers the reasonable adjustment of their queue assist scheme. This must be done before your visit, don’t worry I detail all you need to know in the relevant sections of this post.
- Wheelchair user wristband and access route: Wheelchair users have a separate scheme to the queue assist, allowing them to receive a wristband that gives access to ride and the ability to take wheelchairs/adapted prams up the rides access route. Full information can be found in the ‘before your visit’ and ‘arrivals’ section of this blog post.
- Quiet areas: Paultons Park has a number of sensory-friendly and quiet gardens. You can find out more about our experience using the quiet areas at the ‘quiet areas’ section of this blog post.
- Accessibility guide: Paultons Park has created their very own accessibility guide that gives information about the disabled access on all facilities and rides at the park as well as services available for disabled guests. You can find the accessibility guide by clicking here Paultons Park accessibility guide.
- Ride accessibility guide and sensory information: Paultons Park have a detailed ride accessibility guide for every ride on their website including ride restrictions, access to the ride, accessibility information, evacuation information and Potential Neurodiversity Triggers for each ride. You can find the ride accessibility information by selecting the ride accessibility information tab when clicking here ride accessibility guide Paultons Park.
- Neurodivergent Stimulation triggers: Paultons Park have a guide outlining elements of rides that may be triggering for guests with additional sensory needs. You can find the Neurodivergent Stimulation trigger guide by clicking here Paultons Park Neurodivergent Stimulation trigger guide.
Before Your Visit
Before visiting Paultons Park there are a few steps you must take in order to ensure you have the correct access available to you so you can enjoy your day.
Essential Companion ticket
At Paultons Park you must book your essential companion ticket at the same time as the disabled guest ticket. It is important to note that the tickets for the disabled person and essential companion are booked separately to other ticket types. Please note: Essential companion tickets are no longer free of charge and are now 50% off.
Paid professional carers who are supporting a guest in order to access Paultons Park are able to get a free Essential Companion ticket. You can obtain the free ticket for paid carers by emailing guestservices@paultons.co.uk with proof of the outgoing payment for professional carer attendance and a valid access card or free access registration with the +1 or +2 symbol on.
Booking with an access card: If you already have an access card with the +1 or +2 symbol then you simply book the tickets for the access card holder and essential companion on Paultons Park website. The booking system will prompt you to enter the access card holder’s name and access card ID. Your access card ID is the number on the front of your access card. Book disabled guest and essential companion ticket link
Booking without an access card: If you do not wish to purchase the access card and only want access at Paultons Park then to get an essential companion ticket you can register your access requirements for Paultons Park. You should allow 10 days for your application to be processed. This is the same application you use if you don’t have an access card and require a queue assist pass. Register your access needs with Paultons Park application form link
queue assist Scheme
please note: wheelchair users have a separate scheme, which is explained in the section below.
Pre book queue assist with an access card: If you have an access card with one of the following symbols standing and queuing, urgent toilet need, difficulty in crowds or difficulty standing then you simply pre book your queue assist via Paultons Park website. The booking system will prompt you to enter the access card holders name and access card ID. Your access card ID is the number on the front of your access card. You will be sent an email with your queue assist pre book (remember to check your junk mail) the email will enclose your queue assist ticket as well as some helpful information about queue assist at Paultons Park. Pre book queue assist link
Unable to queue but don’t have an access card?: If you do not have an access card and wish to purchase one I have a full blog post detailing the process. Access card blog post link If you don’t want an access card only want access at Paultons park then in order to use queue assist you can register your access requirements on Paultons Website. You should allow 5 days for Applications to be Processed. Please note: this is the same application you use if you don’t have an access card and require an essential companion ticket. Book disabled guest and essential companion ticket link
Wheelchair User wristbands and access route
Wheelchair users do not need to pre book to have access routes to ride and can just turn up to the first aid centre on the day of visit. Information on what to do on the day of visit can be found in the ‘Arrivals’ section of this blog post.
Arrivals
In this section of the blog we explain what will happen when you arrive at Paultons park so you know what to expect and can get on the rides as quickly as possible.
blue badge parking
Paultons Park offers plenty of blue badge parking. We arrived at around 10:30 on both days and there were plenty of spaces. The blue badge parking was located very close to the entrance we could see the iconic Paultons park sign from our car. On my most recent visit I arrived later in the day and still managed to get a blue badge parking space.



entering the park
Paultons Park had male, female and shared baby change and Accessible toilets before entering the park as well as a kiosk for snacks.
Upon entry to Paultons Park a member of staff will scan your ticket allowing you entry to the park. We found the entrance queue to move quickly with plenty of turnstiles. The entrance operators were very efficient considering all children under 1 meter are measured on the gate as they enter for free.


Wheelchair wristband and access route
Upon arrival, wheelchair users can collect their wristband from First Aid and get further information about what rides are suitable for their access needs. To get to the first aid centre turn right once entering the park. The wheelchair wristband and access route is for anyone using a wheelchair or adapted prams. If the wheelchair user is able to do stairs then they can still use the wristband on rides that don’t have a wheelchair access route. At least 1 carer must accompany the wheelchair user on rides and attractions.
In order to use the wheelchair wristband on rides and attraction enter the ride via the wheelchair access route the wheelchair routes are not signposted but are normally the same as the queue assist entrance. You can find the exact location of the wheelchair access route and how many people can ride with the wheelchair user for each ride as well as all the accessibility restriction for each ride in the ride accessibility guide that you can find by clicking here ride accessibility guide Paultons Park. There is no time outs or restrictions on how many times you can ride per day when using the wheelchair user band.

collecting queue Assist wristband and time card
Once entering the park you will need to head to first aid to collect your queue Assist time card and wristband. To get to the first aid centre turn right once entering the park. On both days of our visit there was no queue at first aid and the staff were very friendly and knowledgeable.
Once inside First Aid the QR code on my queue assist pre book confirmation email was scanned. I was then given:
- A wristband for queue assist user to wear (colour based on height)
- A time card
- An information booklet
Don’t worry if you are unable to wear a wristband the staff checked if I was able to before putting the wristband on. If you are unable to wear a wristband then from our experience the staff will look for an alternative solution. The information booklet included all of the access information for each ride as well as where to enter the ride using the queue assist scheme. This was a brilliant addition as the information was very well laid out with each ride having all of the access information. This was particularly helpful for me due to my vision and processing issues as I find it challenging to navigate the information when it’s all in a big table.




How Queue Assist Works
Once you have collected your time card you can go head to your first ride. You will be timed out after all rides for the length of the main queue. The number of guests able to ride with the queue assist user is generally 3 but it varies depending on the ride you can find out how many people can go on each ride with the queue assist user in the accessibility ride guide that you can find by clicking here ride accessibility guide Paultons Park. Please see the example below of how ride access works at the rides:
Step 1: Check ride restrictions
Before going through the queue assist entrance for the ride of your choice it’s important to make sure you have checked the ride restriction to make sure this ride or attraction accessible for you. The ride restriction board are clearly located at the entrance for each ride and attraction. More detailed accessibility and sensory information as well as the queue assist entrance location and how many people can ride with you is available for each ride in the ride accessibility guide that you can find by clicking here ride accessibility guide Paultons Park.

Step 2: Find The Queue Assist Entrance
Now you have found out the ride is accessible for you it’s time to locate the queue assist entrance for the ride you would like to enjoy. The queue assist entrance can be found by the sign saying queue assist. The entrance for queue assist users is normally located at the ride exit but a few rides have a separate queue assist entrance.


Step 3: Show your Queue assist wristband and time card
Once reaching the front of the queue assist queue line for your chosen ride a ride host will come and ask to see your wristband and time card. They will write a time on your timecard in line with the length of the main queue line.
For example, if I went on Drakon at 14:00 and the main queue line was 40 minutes the time written on my card would be 14:40. This means that you are unable to use queue assist on any rides and attractions untill 14:40 when the time on your card is up. This is commonly referred to as a timeout. It’s important to remember that a lot of rides at Paultons Park are limited to once per day for queue assist users these rides will be marked off on your time card.

Step 4: Enjoy the ride
It’s now time to experience your chosen ride! Whether you’re going on thrilling rollercoaster or a chilled ride in Peppa Pig World I hope you enjoy being able to access the ride thanks to the queue assist system.

Step 5: Relax until your timeout is finished
Once you have experienced the ride of your choice it’s time to take a break and re-regulate until your timeout is over so in my example till 14:40. When your time out is up you simply repeat the process with another ride or attraction.

Our Day at Paultons Park
Now we’re in the park and have sorted all of our access out it’s time to enjoy the park and get on some rides. In this section you will find a write up of our day at Paultons park including all the accessibility information of course. So come and enjoy the day with us!
Tornado springs
We headed straight to Tornado Springs Paultons Park newest area. I had heard reviews online about how well themed this area was and on my goodness the theming in this area was some of the best I’ve seen at any UK park. This is something to bear in mind if you’re a fellow sensory avoider to noise.
The area felt very immersive which can be a little challenging and lead to sensory overload for me so I wouldn’t recommend heading to Tornado Springs first if you struggle with Immersion. I would recommend ear defenders as I did struggle with the music in the area. There were a couple of outdoor play areas within Tornado Springs along with plenty of seating. In terms of facilities there were toilets, a gift shop and a restaurant called the Route 83 Diner I detail our experience at Route 83 at the ‘lunch’ part of this blog.



storm chaser
I was very excited to ride Storm Chaser so headed there first. Storm Chaser is a very nice family coaster that is quite thrilling for a 1 meter height restriction. It ended up being my favourite coaster of the trip.
In terms of access, the queue assist entrance was well marked and near the exit of the ride as you can see from the photos below. There was also lift access available. The lift was located next to where you go for a queue assist so follow the signs for queue assist as both the lift and stairs are located next to each other. There is nothing to worry about in terms of sensory as you’re waiting outside and the station was ok as you’re not in the station for long.
Cyclonator
On the hunt for some more thrills we headed on Cyclonator. Cyclonator was quite a forceful flat ride with a 1.2 meter height restriction definitely aimed at older children.
In terms of access, with a queue assist pass you entered the ride via the exit. It’s also worth noting that there were a few steps up to the ride platform.


windmill towers
If you’re looking for a less forceful flat ride in the area then the windmill tower drop towers are the perfect choice. At just a 0.9 meters height restriction this ride is perfect for smaller sensory seekers as the ride spins and drops. Very similar to fire and ice at Legoland Windsor.
In terms of Access, the queue assist was located via the exit this is an ongoing theme with the rides at Paultons. I found the ride easy to get onto however, as two adults on a quiet day we were unable to sit directly next to each other due to weight distribution. Not an issue for me but something to consider if you require your carer sat directly next to you at all times.

farmyard flyer
Of course we had to get the cred and experience farmyard flyer! With a 0.9 meters height restriction it was quite a little coaster with some nice theming elements as you go around the track.
In terms of access, the queue assist entrance was located next to exit by the photo booth. There was also lift access available at the same place.
lost kingdom
Lost Kingdom is a Dinosaur-themed area featuring a nice number of rides all themed around… you guessed it, Dinosaurs! This area had lots of animatronic dinosaurs as well as dinosaur meet and greets throughout the day. In Lost Kingdom there are also a restaurant and shop.

Flight of the Pterosaur
Once finishing up in Tornado Springs we headed on to the Flight of the Pterosaur. This was a very fun tame little coaster. With a height restriction of just 1 meter it’s perfect for getting little ones used to an over the shoulder restraint. On the first day of our visit there was no main queue so it’s safe to say we had plenty of re-rides we were even allowed to stay on.
In terms of access, the queue assist entrance was located next to the exit of the ride, however to far back for the ride operator to see that you were waiting. This did mean that it could be challenging for the ride operator to know you’re waiting. In terms of sensory, the station was absolutely fine and was also level. Flight of the Pterosaur was certainly a very fun ride!


lunch
Lunch is a challenge for me on days out due to many food outlets normally being busy and restaurants normally playing music and being too overwhelming for me. We also often find parks have a lack of areas to eat your own food. However, we were very surprised to not encounter any of these issues during our visit to Paultons Park. We ate at both the Route 83 Diner and the Wild Forest Restaurant. We found both restaurants to have options for picky eaters like me as well as being reasonably priced with our food in both restaurants arriving quickly. I managed to access both the restaurants due to them both having booth style seating available. This made it a lot easier to cope in the restaurant environment. Both the restaurants didn’t have music playing, giving me the opportunity to cope. We also noticed there were plenty of picnic areas located around Paultons Park.



critter creek
Critter Creek was a small little area with a Playground, 2 rides and a bug emporium. I highly recommend this area if you or someone in your party isn’t used to theme parks and want to start off in a small, quieter and less overwhelming area.

Cat-o-pillar coaster
With, one final cred to get of course we had to take a ride on the Cat-o-pillar coaster! A fun coaster that really whips around the corners With a 0.9 meters height restriction.
In terms, of access, for queue assist you wait at the bottom of the exit, don’t worry it’s all well signposted and the ride operator can see you from there. When it’s your time to ride they will put a sign across a row of the air gates so that no one from the main queue goes on that row allowing you to take your time getting on the ride.



beasty burrow
Beasty Burrow is a bug experience with lots of different little animals like bugs and fish. This is a good attraction for a sensory break with soft lighting – it was almost like an aquarium-style attraction. The walkthrough had level access so perfect for wheelchair users as well.



peppa pig world
Of course we couldn’t visit Paultons Park without checking out Peppa Pig world. The area was incredibly child friendly it was like walking into an episode of Peppa Pig. This area was the busiest of all and many people tend to go there first so if Peppa Pig world is an area you would like to do I recommend going later on in the day. In order to access the rides in the area with the queue assist scheme you simply enter by the exit of the ride, of course showing your time card and wristband. Wheelchair users can stay in their wheelchair in Peppa Pig’s house contacting the operator in Pedro Pony’s Ride Photo kiosk to gain access. The Victorian Carousel and Rio garden train ride are other wheelchair accessible rides and attractions available on park. I just wanted to note that there is no queue assist available to meet Characters such as Peppa and George so this is something to bear in mind as on our visit, the queue to meet Peppa and George was the longest queue in the park.



Quiet Areas
Visiting a new theme park can be difficult for me no matter how much preparation we do. When we visit any theme park we always ask if they have a quiet room available should I require it. We asked the staff in first aid if there was an area available they informed us that there was a space in guest services however all it was is a quiet room without anything inside. They also let us know about the brilliant gardens.
During our visit I had an autistic meltdown due to it being my first theme park visit of the season and visiting a park I haven’t been to before. As we had the prior information from staff in first aid we headed straight to guest services and my Dad asked if we could use the quiet room. The staff in guest services were great and quickly directed us to a quiet room as discussed before there wasn’t anything in the room however this wasn’t a problem for me as I simply needed a calm space to calm down before I could reregulate.
Once I’d calmed down we then had a walk around the gardens. This was great in helping me to re-regulate as it was a quiet space with lots of sensory elements like plants and water feature. Without the use of these spaces we would have had to leave and go home. By having these spaces available to guests with additional sensory needs it allowed me to continue to have a lovely day at Paultons Park.
Maybe over time the quiet room could have simple calming items added to it such as bean bags and possibly a bubble tube. These items are very simple to implement and can really help guests like me with additional sensory needs to calm down quicker.




Valgard (Realm Of The Vikings)
Valgard: Realm Of The Vikings is Paultons Park’s brand new area for 2026 featuring 2 rollercoasters, a UK first family flat ride, a Viking-themed dining and an outdoor play area. The area has amazing theming and truly has the Viking feel.
The Valgard area had full level access and with it being such an immersive area there was plenty of theming pieces to see and some true atmosphere to enjoy if you are unable to transfer from your wheelchair. As I have mentioned the area has lots of theming that can easily cause sensory overwhelm. for example, the area has some themed audio and animatronics.


Drakon
Drakon is Paultons Park’s first coaster that goes upside down and brand new for the 2026 season. I have created a full and in-depth ride review blog post for Drakon of course with all the disabled access information. You can find my Drakon ride review blog post by clicking here



Raven
Formerly known as Cobra, Raven is a fun family wild mouse style coaster that has been re-themed to Vikings. I love Raven it had a super fun layout with some pretty unexpected twists and drops. Raven has a minimum height restriction of 1.1 meters when accompanied by an adult. In order to ride alone Raven had a minimum age requirement of 8 years old plus a minimum hight requirement of 1.3 meters.
In terms of access, The queue assist and wheelchair access route is fully level and is located via the rides exit ramp located next to the on ride photo booth. The ride platform for Raven is also level with just a step down into the ride vehicle making wheelchair transfers possible. When riding Raven on the queue assist or wheelchair user schemes a maximum of 3 accompanying people can ride with the disabled person. Raven is only permitted to be ridden once a day on the queue assist pass. Raven had a few noticeable additional sensory effects when coming in from the queue assist entrance and during the ride these were: mist effects, music and voice announcements in the station as well as animatronics around the ride.



Vild Swing
Vild Swing is family thrill ride with some surprisingly intense swings. It is the first of its kind in the UK and whilst it looks very quite tame it creates a more intense ride experience then expected whist still being suitable for all the family. Vild is perfect for mini thrill seekers with a minimum height restriction of just 95cm to ride. Children under 7 need to be accompanied by an adult on the Vild Swing.
In terms of access, Vild Swing has a full level all way to the ride seats making for easy transfer. The queue assist and wheelchair access route is located at the ride exit. When riding Vild Swing on the queue assist or wheelchair user schemes a maximum of 3 accompanying people can ride with the disabled person. Vild Swing is only permitted to be ridden once a day on the queue assist pass. The ride has quite an intense swing that may make your tummy feel funny. The ride seats are individual with each seat having its own lap bar. There was no additional sensory effects during the ride however, there is music in the area and voice overs from the ride operator.






Final Thoughts
I was very impressed with Paultons Park, the park was incredibly well maintained and clean, we didn’t see a single piece of litter on the floor during our visit. There were plenty of accessible toilets available as well. I was very impressed with the access services available to guests at Paultons Park and how well they have implemented the use of the access card. I highly recommend Paultons Park for an accessible day out or if you just want the creds. The pre booking access has a good system and works well ensuring that everyone can have a turn on the rides and attractions available.
Well, thank you for joining me for a very wholesome day at Paultons Park. Some pictures and information in this blog post were taken at the Paultons Park theme park superfan event 2026 where I got complimentary park tickets making it a gifted trip but of course all my views are my own. I would like to thank Paultons Park for giving me such a great opportunity. See you on my next theme park adventure bye for now!






